UNPRECEDENTED & UNEXPECTED FLOWER SHORTAGES Floral industry growers are currently experiencing significant shortages of some flowers and this is expected to continue through Mother's Day. Please know we will make every attempt to fill orders as similar as possible but some flowers (and containers) may not be available and substitutions may be required. At this time, a Designer's Choice selection is always a great option. Thank you for your patience and understanding!

Substitution/Return Policy

Your satisfaction is our number one priority. If you are not completely satisfied with your order, please follow the guidelines below for assistance.

Fresh Flowers

Local Florist, Flower shop We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Due to the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations.

Non-Perishable Gift Items

If you are not satisfied with a non-perishable gift item for any reason, you may return it to our shop for an exchange of equal value or a refund within 30 days of the purchase date on your receipt. 

Balloons

A few mylar balloons may be added to any order, however, we do not process orders for large balloon bouquets.

Plants

For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Gift Baskets

Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Substitutions for Special Occasions

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided we will substitute to the closest flowers/color that are available.

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